Storytelling: An investigation of the process of learning during an Information Technology implementation at RMIT University

I have been meaning to clean up and upload my 2003 Master’s thesis. Today, finally, I decided that it should be done. So, here it is. I apologize for the long unsexy title. Not very library related I guess but a load of fun to write…from hindsight. Abstract Information Systems (IS) failure research would define the Academic Management System (AMS) project at RMIT University a failure because it did not deliver its expected outcomes. In spite of all the unflattering reports, the AMS has become a permanent fixture in the…

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